At Enargy, helping you manage privacy and the protection of personal information is among our primary concerns. That's why, when you choose Enargy, we help you maintain control over personal information about you. Below are the guidelines we use for protecting the information you provide us during your experience with our company through any means, such as when you use our web sites, interact with us through our products and other services, when we speak with you over the telephone, and if you work directly with our technical support teams. We also want you to be aware that we take careful measures surrounding the information that you provide through any of our online support offerings.
This privacy statement governs only personal information we collect from our customers and online from our web site users ("you"), through Enargy products, services, web sites, contacts or our relationship with you.
For the purposes of this privacy statement, "corporate affiliates" means any entity or joint venture that is wholly or partially owned or controlled by Enargy Corp. "Business partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. "Personal information" means information which identifies you, such as your name, telephone number, and e-mail address. In some cases, the policy may be tailored to account for variances in law in a particular country. However, this policy is intended to be global in nature.
Information We Collect
We collect the information you give us in order to provide you products and services, inform you about our products and fulfill your orders and service requests.
We work with customer marketing companies to help us better target our services and product communications to you.
When you access our web sites, we will log your IP address in our web server logs. We also collect related information such as browser type, operating system, and Web pages visited to help manage our web sites.
How We Use Personal Information
We use personal information to deliver the services and support, or to carry out the transactions you have requested.
We use the information collected to send communications to you, such as product safety information, your transactions status (for example, order confirmations), information about products and services available from Enargy and its corporate affiliates, promotional offers, and surveys.
We use the information to customize, analyze, and improve our products, services (including our web site), technologies, communications and relationship with you.
We use the information to enforce our conditions of sale, web site terms and/or separate contracts (if applicable) with you.
We use information to prevent fraud and other prohibited or illegal activities.
Protecting Personal Information
We understand the importance of ensuring that your personal information is secure and protected. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure.
Disclosing Personal Information
We share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs.
We may share your personal information with business partners that help Enargy carry out transactions you request or that help Enargy to customize, analyze and/or improve our communications or relationship with you, and then only with business partners who share Enargy's commitment to protecting your personal information.
We may disclose your personal information in connection with law enforcement, fraud prevention, or other legal action as required by law or regulation, or if Enargy reasonably believes it is necessary to protect Enargy, its customers or the public.
Except as described above, we will not disclose your personal information to other third parties unless you have provided consent.
Other Important Information
Enargy is committed to working with you to obtain a fair resolution of complaints or concerns about privacy.
Enargy complies with data protection laws in the countries in which we do business, and we cooperate with data protection authorities and law enforcement agencies.
If you have any additional questions, please feel free to contact us any time.